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I recently visited Britannia House Surgery in Newport and was treated by Mr Shahid Alam, and I can honestly say it was a 5‑star experience from start to finish.
As a very nervous patient, I was anxious about needing an extraction of a back tooth, but the staff were incredibly friendly and reassuring from the moment I arrived. Mr Alam made me feel completely at ease — he was so gentle that I didn’t feel a thing during the procedure. I had worked myself up beforehand, but there was absolutely no need. His calm manner and professionalism made all the difference.
I would highly recommend Mr Shahid Alam and the whole team at Britannia House Surgery. A truly outstanding dentist and a fantastic practice.
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George D’Arcy
Trustindex verifies that the original source of the review is Google.
Seen promptly with no waiting time.
Friendly, professional treatment. Procedure explained. Regularly being asked if I was okay or in any pain ( which I wasn’t). Next appointment booked. A very satisfactory visit. Friendly and kind staff.
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graylad
Trustindex verifies that the original source of the review is Google.
Always quick and nice people and very personal service - would not go anywhere else
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Mark Moore
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Dentist was very thorough, explained clearly any work he advised having and carried it out efficiently
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erica richardson
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Really helpful dentist who takes time to explain things and discuss options / plan of care. Would definatly recomend
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Rhian Jenkins
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Absolutely amazing dentist, was efficient and didn’t waste time just got what needed doing, there and then. Made me feel at ease through the whole appointment. Highly recommend
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Tracy Cook
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Having called many dentists to see if they accepted NHS patients. I was so pleased when the receptionist said yes and could give me an appointment quite quickly. Not that I had a major problem.
The reception area is adequate in size with a suitable amount of seating.
The receptionist was so helpful and took time to help me fill the IPad form in.
Only thing I forgot was my prescription.
The dentist room was very clean and spacious.
X-rays were taken
The dentist listened to my concerns about a specific tooth and we have put an action plan together.
There was no sense of rushing me out just because I can’t afford to pay.
The Hygienist is £50 for 20 minutes.
As A partially disabled lady I tend to look at how fully disabled patients would manage. I don’t think a wheelchair would access easily although there is a door in the surgery that might give level access from the back of the building.
The same would apply to parents with a pushchair.
I don’t know about the door you would have to ask the question.
I also saw a small shelf with tooth cleaning items couldn’t see in detail.
Oh there is carpark on the same road with a good number of disabled parking spaces. Also depending where you park it’s within walking distance of Newport centre.
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David Wall
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Excellent service good staff
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Sean Parlor
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Very good friendly and polite
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Dec Cranmer
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Absolutely first class very friendly very professional which is really good because I'm a very nervous patient and they've made me feel completely at ease.
regards Derek Cranmer.
