Trustindex verifies that the original source of the review is Google.
This practice is amazing! The staff are so friendly and the dentist is so gentle. I had a difficult extraction but despite this the dentist was patient and I was comfortable the entire time, not to mention the assistant who cared for me the whole way, I couldn’t recommend this dentist more!
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Nicki Attley
Trustindex verifies that the original source of the review is Google.
Shambolic towards children, no care or empathy. Angry and frustrated, shouting at a nervous child when removing a tooth to stop moving to hurry up saying 'I have other patients you know'. Hurting him and causing him to cry his eyes out, that we left half way through the procedure as the child was clearly in agony. Told he would have to come back to have the remainder removed and was booked with someone in this dentists words 'better with children' - although that wouldn't have taken much to be honest. Arrived today to be greeted with the same attitude if not worse. A different dentist but the same dental male nurse who spends the whole time stood with his arms crossed shaking his head. We arrive, neither speak to the child, the dentist only speaks to my husband the whole time, like i wasn't even present. He leads with so the child needs to be compliant with anything we do. Tells him to open his mouth, no bedside manner so to speak, no explanation as to what hes doing despite us telling him his history and knowing what had previously taken place. I sit with him on the chair and narrate what hes doing reassuring them he won't do anything without him knowing. Dentist/nurse should be doing this not me. He says we can either leave it and let the big tooth push it out or remove the last bits. I question if that's an option why that option wasn't given at the first appointment and why we were told it had to urgently come out? Why he had gone through a needle and having it pulled for nearly 2 hours the other day causing further trauma and clearly in agony. He said he wasn't there so the options today are this? So the nervous child sits up and says he doesn't want to have it done. I ask why he would say that in front of a child and ask the risk - can he get an abscess again if left? any pain? will it damage adult tooth behind? He says I don't know. But I can only treat a compliant child. I express that if you give any child the option of leave it or have an injection and pain they will pick the leave it option every day of the week. I question him why he would say that in front of the child, why hes making no advise or recommendation and if it can be left why did the previous extraction take place so urgently. He fails to advise anything other than he finishes at 5pm and so we need to hurry up and decide. I then ask why if we were in the previous appointment nearly 2 hours why would they book us 20 minutes before they close? He says they finish at 5pm and it should be a 20 minute process/appointment. All he kept saying over and over to all my questions and challenges regarding standard of care was they finish at 5pm and the child has to be compliant with any care. The dental nurse stood shaking his head, I asked why he was shaking his head and the dentist said he wasn't. I challenged this and said he clearly was and he was huffing which I hadn't raised and the nurse said i finish at 5pm - I challenged that it wasn't even 5pm yet, that if it took longer due to their lack of preparation/consideration when booking the second appointment that wasn't our issue. I am not for expecting people to work over, but they booked the second appointment with the so called dentist best with children 20 mins before the end of their day not me. At no point did i shout, swear or even raise my voice, i was respectful in my questioning of their decisions and service levels and so to be met with childish huffing under face masks and shaking heads is quite shocking. So, if you are looking for a Dentist that does work they potentially don't need to do, are grossly inconsiderate of children equally not concerned with causing fear and who are disrespectful to women you've found the place!
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Sarah Duffy
Trustindex verifies that the original source of the review is Google.
I recently visited Britannia House Surgery in Newport and was treated by Mr Shahid Alam, and I can honestly say it was a 5‑star experience from start to finish.
As a very nervous patient, I was anxious about needing an extraction of a back tooth, but the staff were incredibly friendly and reassuring from the moment I arrived. Mr Alam made me feel completely at ease — he was so gentle that I didn’t feel a thing during the procedure. I had worked myself up beforehand, but there was absolutely no need. His calm manner and professionalism made all the difference.
I would highly recommend Mr Shahid Alam and the whole team at Britannia House Surgery. A truly outstanding dentist and a fantastic practice.
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George D’Arcy
Trustindex verifies that the original source of the review is Google.
Seen promptly with no waiting time.
Friendly, professional treatment. Procedure explained. Regularly being asked if I was okay or in any pain ( which I wasn’t). Next appointment booked. A very satisfactory visit. Friendly and kind staff.
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graylad
Trustindex verifies that the original source of the review is Google.
Always quick and nice people and very personal service - would not go anywhere else
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Mark Moore
Trustindex verifies that the original source of the review is Google.
Dentist was very thorough, explained clearly any work he advised having and carried it out efficiently
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erica richardson
Trustindex verifies that the original source of the review is Google.
Really helpful dentist who takes time to explain things and discuss options / plan of care. Would definatly recomend
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Rhian Jenkins
Trustindex verifies that the original source of the review is Google.
Absolutely amazing dentist, was efficient and didn’t waste time just got what needed doing, there and then. Made me feel at ease through the whole appointment. Highly recommend
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Tracy Cook
Trustindex verifies that the original source of the review is Google.
Having called many dentists to see if they accepted NHS patients. I was so pleased when the receptionist said yes and could give me an appointment quite quickly. Not that I had a major problem.
The reception area is adequate in size with a suitable amount of seating.
The receptionist was so helpful and took time to help me fill the IPad form in.
Only thing I forgot was my prescription.
The dentist room was very clean and spacious.
X-rays were taken
The dentist listened to my concerns about a specific tooth and we have put an action plan together.
There was no sense of rushing me out just because I can’t afford to pay.
The Hygienist is £50 for 20 minutes.
As A partially disabled lady I tend to look at how fully disabled patients would manage. I don’t think a wheelchair would access easily although there is a door in the surgery that might give level access from the back of the building.
The same would apply to parents with a pushchair.
I don’t know about the door you would have to ask the question.
I also saw a small shelf with tooth cleaning items couldn’t see in detail.
Oh there is carpark on the same road with a good number of disabled parking spaces. Also depending where you park it’s within walking distance of Newport centre.
